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Frequently Asked Questions
31 I think I may have been charged too much for my order. Why is this?
If you think you may have been charged more than you expected, it is more than likely because we take all of our payments in Euros. This means that, in most cases, the amount specified on your bank statement is correct but is simply in your own currency, not European currency. For this reason, we ask that all our overseas customers please convert the amount showing on their bank statement into Euros and see if the amount is correct. If it is not correct and you still feel there is an issue, please contact us and we will be happy to look into the matter further.
32 Can I track my order?
Yes, you can track your package depending on the delivery method chosen. The tracking number will be sent in a confirmation email as soon as your order is dispatched and on its way to you. If you have chosen a delivery method that does not feature tracking, this will not be available.
If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply email us with your order number and a member of staff will supply you with the tracking number.
33 I can't login to my account, what do I do?
The first suggestion would be for you to delete your browser cookies and cache. We find that this resolves 99% of login problems instantly. If you're still having problems, please email or call us for our assistance and we will look into this further.
34 I forgot my password. What can I do?
If you have forgotten your password and need to retrieve it, simply click on the 'Forgot Password?' link on the login page. This will display a page with a box in which you need to enter the email address you registered your account with. Once this is done, click on the Forgot Password button and an email containing your new password and an activation link will be sent to you. When you receive this email, click on the activation link to activate your new password. You can then log back into your account and change your password to something more memorable by looking in the 'Change your account details' section of your account
35 Can I change my personal details?
You can change some of your account details at any time. To do so, log in to your account and click on 'Change account details'. Here you can specify a new email address, change name, country details and account details such as your password. If you do not want to be included on the The Cannabis Seedbank Mailing List, you can remove yourself from the subscribtion list at the bottom of each newsletter.
36 Can I track my order status via my account?
Yes, you can check on the status of your order or orders by logging in to your account and clicking on the 'View current/previous orders' link. You will then see a page entitled order history, and a listing of your present and past orders with their status is displayed. You can click on the order number of any particular order listed to see a listing of the products you ordered.
But you can check the tracking number sent to your email.
