Frequently Asked Questions

1  Do I need an account to order seeds?

You don't need to register for an account on The Cannabis Seedbank, however when you do have an account it is much easier to look into your recent orders and also makes the ordering process a lot faster.

2  Where can I find my previous orders?

If in doubt as to the status of your order, try logging in to your account and looking at your present order by clicking on order history. If you're not a registered customer, you can also see your order status on the track your order page.

3  I can't seem to find the seed I would like to order

Need advice? If you can't find what you're looking for, feel free to call us on US +1 415 338 9082 / EU +31 85 001 2087 or contact us by sending us a message on the contact page. Our team is ready to help you.

4  I've bumped to an error on the webshop

If you have bumped into an error, it would be very helpful reporting this to us so we can attack this bug as soon as possible. Feel free to contact us by sending us a message on the contact page. You might get rewarded for it.

5  Can I send suggestions / improvements?

We're always open to suggestions and improvements. Feel free to contact us by sending us a message on the contact page. You might get rewarded for it.

6  How long will it take you to answer my email?

We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.

7  How do I know that you are a legitimate business?

We have various online companies such as foureyez.com, twistedherbz.com and supremeterpenes.com. We are a fully registered B.V company, are VAT applicable and welcome any enquiries. We also run a SSL certificate from Comodo, who are world renowned. We have real people to answer the phones and we ship and house all of our products in our own warehouse. We display our full address and contact details and you are welcome to email our customer service team with any questions you may have.

8  What is 'My Cart' and how do I use it?

Think of your shopping cart as an online version of a real shopping cart that you would use whenever you go to the store to buy groceries.

Just like a real shopping cart, you can add items, remove them and change the quantity of each item if you want more than one. To add an item to your shopping cart simply click on 'Add To Cart' and you will be taken immediately to your cart. Here you can make adjustments to any products you may have chosen, and can remove any that you added by mistake. You can then either checkout or continue shopping. If you want to access your shopping cart without adding a product, simply click on the View Cart button available in your Shopping Cart box.