Frequently Asked Questions

1  What delivery methods are available?

The Cannabis Seedbank has a range of shipping methods to suit both our national and international customers. These vary in cost and delivery time. Depending where you are situated, we use UPS, DHL or Royal Mail for shipping your packages. For shipments within Europe, the estimated time is usually 1 to 5 working days. For anything outside of Europe, it can take up to 10 days. These times may vary due to external circumstances such as weather or customs. Read more regarding shipping on the Shipping Information page.

2  Status of your order

For registered users, please log in to your account and go to the order history section on your dashboard. For guest orders, you can check the status of your order on the track your order page by filling in your order number, last name, email address or ZIP code.

3  Package not received

If your order is slightly delayed, you can email us for assistance at info@thecannabisseedbank.com.

4  Change your address

To change your address, please login to your account and go to the addresses section on your dashboard. If you're trying to change an address for a recent order, give us a call as soon as possible. After your order is processed, it is not possible to change the address of your order.

5  Picking up your order

Picking up orders from location is not possible at this moment. All of our orders are sent in discreet packaging; typically plain envelopes or brown boxes. There is no reference to the website featured on the package, and the label will display a delivery address only.

6  Can I return my order?

If you wish to return an item for any reason you can do so, but you must first confirm that this is possible by contacting The Cannabis Seedbank via email info@thecannabisseedbank.com or by phone EU +31 85 001 2087 or US +1 415 338 9082. Any goods returned to us without prior consent are sent back to you at your cost.

You must ensure that you return the item within 7 days of receiving your order. Items must be returned in a new or unused condition. We will refund the cost of the items but the shipping is non-refundable.

7  Is my order going to be sent stealth and discreet?

All of our orders are sent in discreet packaging; typically plain envelopes or brown boxes. There is no reference to the website featured on the package, and the label will display a delivery address only.

8  How long will it take until my order arrives?

For shipments within Europe, the estimated time is usually 1 to 5 working days. For anything outside of Europe, it can take up to 10 days. These times may vary due to external circumstances such as weather or customs. Read more regarding shipping on the Shipping Information page.

9  My order seems to be missing in transit

Compensation is available on most delivery methods, with the exception of Standard International Mail. If you feel that your package has been lost in the postal system, please contact us and one of our customer support advisors will help you work with the courier that was transporting your package to resolve the matter.