Frequently Asked Questions

1  Payment failed or refused

When you're ordering with credit card, for some customers it happens payments fail or refuse. Please make sure your credit card:

• does allow international or e-commerce payments yet.
• does have the extra 3D Secure Code.

Please contact your bank to activate international payments and/or to request a 3D Secure Code. A 3D Secure Code are not the 3 digits CVC/CVV-code on the back side.

2  How secure are my credit card details?

We pride ourselves on a second-to-none security system, as provided by Comodo, which uses 256-bit Secure Socket Layer technology to ensure that your personal information is transferred to us safely. At no point do we see your card details and we do not have access to them. They are stored on a secure server and are encrypted for your protection

3  How does a transaction appear on my bank statement?

Your credit card statement will display the name CUROPAY*Lighthouse Tradin 0645715896 NL

4  Can I use my PayPal account to order seeds?

No, unfortunately PayPal does not allow payments with the kind of products we are selling on our webshop. Please use one of our other available payment methods.

5  Can I pay my order with bank transfer?

At The Cannabis Seedbank you're able to complete your order by Bank Transfer. Once you've passed the checkout screen with Bank Transfer enabled, you need to transfer the amount of your order including shipping costs directly into our bank account. If you choose to, please send us a confirmation e-mail after your transaction has been made with the following information:

• Order Reference Number
• Date of Transfer
• Amount of Transfer
• Currency of Transfer

6  Can I pay my order with cash?

Yes, you can pay orders at The Cannabis Seedbank by sending cash, although this isn't recommended due to possible theft or loss in the post, which we cannot be held responsible for. If you do choose to send cash, we would advise that you seal and secure the cash as discretely and securely as possible. We would also recommend that the cash is sent with insured postage and only using paper cash.

7  I think I may have been charged too much for my order. Why is this?

If you think you may have been charged more than you expected, it is more than likely because we take all of our payments in Euros. This means that, in most cases, the amount specified on your bank statement is correct but is simply in your own currency, not European currency. For this reason, we ask that all our overseas customers please convert the amount showing on their bank statement into Euros and see if the amount is correct. If it is not correct and you still feel there is an issue, please contact us and we will be happy to look into the matter further.